A card or wallet payment may be declined by the card issuer, wallet, Stripe, or the payment session even when the information appears correct. First check the invoice status and do not submit the same payment repeatedly while a result is pending.
Check the invoice before retrying
- Sign in to the Register.ly Client Area.
- Open Billing > My Invoices and select the affected invoice.
- Confirm whether it is Unpaid, Pending, or Paid.
- Record the exact non-sensitive error message and the time of the attempt.
- If the invoice is Paid, do not try again. Verify the related service separately.
If a credit or debit card was declined
- Confirm the card number, expiry date, security code, billing address, and available balance.
- Ask the card issuer whether it blocked an online, international, or recurring transaction.
- Complete any issuer authentication prompt, such as 3D Secure.
- Try an eligible alternative card only after confirming the invoice remains unpaid.
- Avoid repeated attempts because the issuer or fraud controls may temporarily restrict the payment.
The issuer usually has the most specific reason for a generic decline such as Do Not Honor. Register.ly cannot force the issuer to approve a transaction.
If Apple Pay or Google Pay failed
- Confirm that the wallet contains an eligible payment method.
- Check for an authorization request on the device used for the wallet.
- Open the checkout directly in a supported browser rather than an in-app browser.
- Select Stripe and confirm that the wallet option still appears for this invoice.
- If the wallet is unavailable or declined, enter an eligible card or use another method displayed at checkout.
Wallet availability can change with the browser, device, region, currency, card, and transaction. A wallet that worked previously is not guaranteed to appear for every payment.
Browser troubleshooting
Reload the invoice once or open it in a current supported browser. You may clear site data if the payment panel does not load, but first confirm that no payment was completed. Do not disable browser security protections permanently.
When to contact support
Open a Register.ly support ticket if the invoice remains unpaid and the available methods cannot complete payment. Include the invoice number, date and time, selected method, and exact non-sensitive error. Never include your full card number, security code, password, authentication code, or wallet credentials.
Related articles
- How to View, Download, and Pay an Invoice
- What Payment Methods Does Register.ly Accept?
- How to Pay with Apple Pay on Register.ly
- How to Pay with Google Pay on Register.ly
