transfer a domain to Register.ly using the steps below. An inbound transfer moves domain management from the current registrar to Register.ly. The website and email do not need to move, but the domain must be eligible and its authorization details must be correct.
Before you begin
- Unlock the domain at the current registrar when the extension uses registrar lock.
- Obtain the current EPP or authorization code.
- Keep the registrant email active so you can receive approval messages.
- Record the current nameservers and DNS configuration.
Use only the official Register.ly Client Area. Do not publish passwords, payment details, recovery codes, or domain authorization codes. Menu wording can vary by product and account permissions, so select the option that matches the task and confirm the affected domain or service before submitting.
Transfer a Domain to Register.ly Using an EPP Code
- Open the Register.ly domain transfer page or sign in to Client Area.
- Enter the domain name and start the transfer order.
- Provide the EPP code when requested.
- Review the registration term, contact details, nameservers, and price.
- Complete checkout and payment.
- Approve any confirmation email sent by the registry or registrar.
- Track the transfer until the domain becomes active in your Register.ly account.
What to check
- Do not cancel the old registrar account while the transfer is pending.
- A transfer usually preserves nameservers, but verify DNS after completion.
- A wrong EPP code, transfer lock, or eligibility restriction can leave the request pending or failed.
After completing these steps, review the status shown in Client Area and any confirmation email. Keep the confirmation for your records. If the interface does not show an option described here, the feature may not apply to that service or domain extension; use a support ticket instead of making an unrelated change.
Frequently asked questions
Why might the transfer a domain to Register.ly option be unavailable?
Client Area shows actions that apply to the selected account, product, domain extension, and service status. An option can be absent when the service is pending, suspended, expired, managed through a different module, or restricted by registry policy. First confirm that you selected the correct item and that your account has permission to manage it. Do not use a different control as a workaround; contact support for the approved process.
How long should the change take?
Account updates can appear immediately, while payments, registrar operations, DNS changes, and third-party approvals can require additional processing time. Use the status displayed in Client Area and the latest confirmation email as the source of truth. Avoid submitting the same request repeatedly while it is pending because duplicate orders or conflicting changes can make investigation more difficult.
What information should I keep?
Keep the confirmation page, reference number, submission time, affected domain or service, and any non-sensitive status message. For billing, retain the invoice and payment reference. For domain operations, record the current nameservers and renewal date. For hosting changes, keep a verified backup. These records make it easier to confirm the outcome or explain the request to support without sharing confidential credentials.
Security and accuracy
Before confirming transfer a domain to Register.ly, read the final summary and verify the customer account, domain or service, price when applicable, and requested timing. Use a unique account password and two-factor authentication. Sign out after completing the task on a shared computer. Register.ly support will not need your password, full payment-card details, authenticator code, or a reusable authorization secret in a public message.
When to contact support
Contact Register.ly support if the expected control is unavailable, the status does not change after the stated processing period, or the account details do not match the service owner. Include the relevant domain, service, order, invoice, or ticket number and the exact error message. Remove all secrets before attaching a screenshot.
Related articles
- Domain Transfer Eligibility Checklist
- How to Check Domain Transfer Status
- Why a Domain Transfer Is Pending or Failed
